Question 1

How does the scanner work when campus WiFi or mobile data drops?

Accepted Answer

Orgatick's mobile scanner app caches encrypted token signatures locally on volunteer devices. Passes are verified cryptographically in under 400ms without sending a live network request. When internet connectivity returns, the app automatically synchronizes check-in logs with the central server.

Question 2

Can multiple volunteers scan tickets at different entrance gates simultaneously?

Accepted Answer

Yes! You can deploy unlimited volunteer scanners across multiple venue gates. All devices sync state in real-time, preventing the exact same pass from being scanned twice at different entrances.

Question 3

Can volunteers see private attendee phone numbers or total event revenue?

Accepted Answer

No. Orgatick provides Role-Based Access Control (RBAC). Gate Volunteer accounts are locked to the QR scanner interface and see only verification status, attendee name, and pass tier.

Question 4

Can we configure team and hackathon group registrations?

Accepted Answer

Yes. Orgatick supports team registrations where a team leader completes checkout and submits details for all members. Individual QR passes are generated and distributed automatically to each member's WhatsApp and email.

Question 5

Can we set up early-bird discounts and custom promo codes?

Accepted Answer

Yes. You can configure time-bound early-bird limits, percentage or flat discounts, and custom referral promo codes to track marketing performance across campus ambassadors.

Question 6

Can we ask custom questions or request file uploads during checkout?

Accepted Answer

Yes. Our dynamic form builder allows you to add custom fields, college ID verification uploads, dietary preferences, T-shirt sizes, and required waivers.

Question 7

When are ticket revenues deposited into our bank account?

Accepted Answer

Ticket revenues flow into an audited double-entry ledger. Standard payouts are settled automatically to your registered bank account on a T+2 day schedule, while Fest Pro and Enterprise organizers can enable daily or custom settlement cycles.

Question 8

What payment methods are supported for ticket buyers?

Accepted Answer

We support UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and digital wallets through our integrated Razorpay and Stripe pipelines.

Question 9

How are refunds handled if an attendee cancels?

Accepted Answer

Organizers can initiate instant one-click refunds from the dashboard. Once refunded, the attendee's digital pass is automatically marked as invalidated in the gate scanner cache.

Question 10

How does the automated WhatsApp delivery system work?

Accepted Answer

Upon successful registration or payment, our Meta Cloud API integration automatically sends a personalized WhatsApp message containing the attendee's name, dynamic QR pass, event schedule, and location pin.

Question 11

Can we send broadcast updates to all attendees for schedule changes?

Accepted Answer

Yes! Organizers can trigger emergency schedule or venue updates directly to all registered attendees' WhatsApp numbers with a 98%+ guaranteed delivery rate.

Question 12

What is your platform uptime during flash ticket drops?

Accepted Answer

Our infrastructure runs on autoscaling serverless architecture backed by Redis and distributed PostgreSQL with 99.99% guaranteed SLA uptime, handling thousands of concurrent checkouts without crashing.

Question 13

Can we export attendee lists and financial audit reports?

Accepted Answer

Yes. You can export complete attendee rosters, check-in velocity logs, and GST-compliant financial ledgers to CSV and Excel format at any time.

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